Returns policy
This English translation is provided for your convenience. The Dutch version is legally binding.
Returns as a goodwill gesture
We understand that there may be situations in which a product turns out to be unsuitable. In consultation with our team, a return may be possible under the following conditions:
• A return must be requested in writing in advance via info@fixtek.nl
• Only possible within 7 working days of receipt of the order
• Products must be unused, undamaged and in the original unopened packaging
• Return costs are always borne by the customer
• fixtek reserves the right to refuse returns
• For approved returns, a handling fee of 15% is charged
⚠ Excluded from return
• Specially ordered or non-standard products
• Opened packaging or incomplete products
• Products that have clearly been used or installed
• Orders older than 7 working days after receipt
How to request a return?
Send an email to info@fixtek.nl with your order number, the product concerned and the reason for the return. Our team assesses your request and contacts you within 2 working days.
Received a defective or wrong product?
Have you received a damaged, defective or wrong product? Contact us immediately. In the case of errors on our part, we will of course arrange replacement or a credit free of charge.